Booking Enquiries 07789 861710

bookings@greysteadbamburgh.com

Greystead Holiday Cottage Logo

Unwind on the country’s most breathtaking coastline

Terms & Conditions

Check-in Time: 4 pm
Check-out Time: 10 am  

No early check-in or late checkout permitted.

This is a NON SMOKING property.

PETS

£15 per pet fee applies. Pet owners are responsible for cleaning up any/all pet refuse. Pets are not allowed on furniture at anytime. Please make sure the garden is free of any dog dirt. Any evidence of pets on furniture may incur extra cleaning fees. All pets must be up-to-date vaccinations. All pets are to be treated with Frontline or similar flea and tick repellent three (3) days prior to arrival. All items above are the sole responsibility of the pet owner. The owners assume no responsibility for illness or injury that humans or pets may incur while on the premises. Please can dogs sleep in the garage overnight and if away from the property. Dog towels are provided. If used, please wash and dry prior to departure.

RESERVATION DEPOSIT/PAYMENT

An advance deposit payment equal to 50% of the rental rate is required on booking the property. The advance payment will be applied towards the rent. Please make payments via personal cheques (payable to Mrs S York), Paypal or BACS payments, please quote your reference on all payments. The advance payment is not a security deposit. The balance payment is due 6 weeks prior to your arrival date (see invoice).

SECURITY DEPOSIT

A security deposit of £250 is required. Please pay the security deposit with the balance payment 6 weeks prior to the rental date (see invoice). The security deposit automatically converts to a security/damage deposit upon arrival. The deposit is NOT applied towards rent. It is fully refundable within 14 days of departure, provided the following provisions are met:-

  • No damage is done to property or its contents, beyond normal wear and tear.
  • No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.
  • All debris, rubbish and discards are placed in rubbish bin, and dirty dishes are placed in the dishwasher and cleaned.
  • There is a key safe box on the decking opposite the kitchen door. The key safe code will be given at time of balance payment. The house must be locked and secure on departure and the key placed in the key safe box.
  • All charges accrued during the stay are paid prior to departure.
  • No linens or towels are lost or damaged. House towels not to be used on the beach.
  • Beach towels not provided.
  • No early arrival or late departure.
  • Please leave the property in the same condition as at the start of your rental.
  • Please report any breakages.

CANCELLATIONS

100% refund for cancellations more than 60 days before check-in date.

50% refund for cancellations more than 30 days before check-in date. Cancellations must be made by 12.00 pm GMT on the appropriate day.

COVID – in the event of a National or Local Lockdown you will be offered an alternative date. If not suitable a full refund. If the alternative date is at an additional rate with a price increase, this will need to be paid separately.

MAXIMUM OCCUPANCY

The maximum number of guests is limited to 10 persons.
There is no fee for children in a travel cot.

MINIMUM STAY

This property requires a three (3) night minimum stay. Longer minimum stays may be required during peak periods. If a rental is taken for less than three days, the guest will be charged the three-night rate.

INCLUSIVE FEES

Rates include a one-time linen and towel setup. Facilities fees are included in the rental rate. No beach towels provided. Please do not use house towels on the beach.

TELEPHONE/Wi-Fi

There is a telephone available in the property. Premium/international and mobile telephones are not permitted on the house phone. There is Wi-fi throughout the property.

DVDS/PLAYSTATION GAMES

There are a number of DVDs and Playstation/Wii Games for the use of guests during their stay. Please ensure that they are returned and out of machines at the end of your stay.

HOUSEKEEPING SERVICE

While linens and bath towels are included, daily housekeeping is not included in the rental rate. We do not permit bath towels or linens to be taken from the property.

PARKING

Parking is limited to four vehicles. Vehicles are to be parked in designated parking area at the rear of the property accessed via a lane to the right of the property only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. Please keep the access clear for the other properties.

LOG BURNING STOVE

This is for the use of the guests and wood is provided and stored in the garage. Please do not throw any paper or other combustible materials in the fire.

WCs

Please do not flush anything other than toilet paper. No feminine products should be flushed at any time. If it is found that feminine products have been flushed and clog the system, you could be charged damages of up to two hundred pounds (£200).

BREAKDOWNS

In the event of anything electrical or plumbing problems, please contact Sasha York 01904 738859 or 07789861710

We recommend you take out travel insurance for your trip.

Thank you for your booking.